6 Tips for the Cloud Tech Stack in the ‘New Normal’

From SMEs to corporations: more and more companies are using a cloud-first approach for their IT infrastructure. A regular evaluation of the technology stack is crucial for the long-term success of cloud initiatives. At least once a year – more often if necessary – it should be checked how powerful the current applications are, whether they support the strategic goals and where additional functions are needed.

The pandemic has further increased the importance of evaluating the technology inventory: companies had to set up remote workplaces almost overnight, ensure location-independent access and editing of information, content and processes and enable contactless, digital interactions with customers and citizens. To achieve this, many companies have quickly adopted a variety of cloud-based technologies.

This enabled business continuity to be maintained. Now is the time to review the solutions implemented for the “contingency” and strategically evaluate the tech stack. Heinz Wietfeld, Director Sales at Hyland, presents six best practices for implementing and evaluating cloud technologies.

1. Put an end to software proliferation: remove function duplicates and software silos

Software sprawl means applications and solutions with overlapping functions or those that are not strategically integrated. A regular assessment of the technology portfolio enables the reduction to the applications that support the achievement of the strategic goals and deliver a real ROI. The involvement of IT in strategic business decisions is helpful in understanding the challenges of the departments and recommending suitable solutions. In some cases the desired goal can be achieved with the existing technology, in others a new, cloud-based application is required.

2. Easy is right: pay attention to easy maintenance and configuration

The time-consuming maintenance of on-premises systems is a common reason why solutions are outdated and run on versions that are sometimes no longer supported. As a result, companies not only lack functions and bug fixes – keyword bug fix – but there is also a higher risk of security incidents. By migrating to cloud-based applications, companies benefit from standardized maintenance and flexible options for configuration and integration with other systems. SaaS delivery models like Hyland’s are future-proof. They offer higher performance, security and availability as well as maximum flexibility in order to be able to react quickly to changing business conditions in the “New Normal” and to be prepared for the challenges of the “Next Normal”.

3. Here to stay: collaboration tools from the cloud

Adoption of cloud technologies such as Zoom, Microsoft Teams and Office 365 skyrocketed as a large proportion of workers around the world moved to work from home and companies had to organize remote collaboration. Cloud collaboration tools will remain an important piece of the IT puzzle in the future, as many companies want to continue to give their teams flexible working options.

4. Secure user experience with IAM from the cloud: Access to all systems with just one login

If not all employees are sitting in the office and are not in the protected company network, additional security precautions are needed to prevent unauthorized persons from gaining access to content and systems – on-premises and from the cloud. Cloud solutions for identity and access management enable simple and secure authentication: single sign-on functions give teams secure access to the systems, applications and content relevant to them with just a single login. This makes working from home easier and increases productivity.

5. One by one: Prioritize systems to migrate

Some organizations operate hundreds of systems, and it’s not uncommon for many of these applications to be tightly coupled, sometimes in ways that aren’t cloud-friendly. It is therefore important for the IT department to prioritize and decide which systems need to be migrated first. The prioritization is based on the essential functions required for day-to-day operations, the complexity of the migration and the integration of the application with other downstream business systems.

6. Use know-how: cloud experts for a successful cloud-first strategy

There are a few things to consider when moving to a cloud-first strategy. From the selection of the provider to integration and interoperability to project planning. Organizations can tackle the migration themselves or enlist the help of external consultants and cloud experts. In the latter case, it is important to weigh the additional costs against the advantages of professional support, such as faster project completion, less risk and fewer errors due to years of experience. Software providers such as Hyland, who offer a wide range of functions and applications as well as flexible integration options with their platform solutions, can also support the reassessment of the technology inventory and the planning and implementation of a cloud-first strategy.

Hyland offers cloud solutions for content management that cover the entire information lifecycle – from intelligent content capture, robotic process automation and intelligent automation for process automation to industry and department-specific solutions, eg for accounts payable.